Leadership, teamwork and success in healthcare delivery
The success of a healthcare organisation is directly related to the approach towards and practice of team work; be it the team of stakeholders who involve in the decision making process or the doctor lead teams inclusive of nurses and allied healthcare professionals in patient care delivery. Team work and teams as such, evolve going through different phases. Healthcare organisations and healthcare teams are built when a group of people with similar expertise and competencies come together to provide certain services such as healthcare delivery, supported by varied non-medical staff.
The decision making process to achieve set visions and to gain competitive advantage is possible with active team participation and empowering all its members with leadership skills within the organisations paying attention to the suggestions and contributions of every team member. It is but unfortunate that decisions in many corporate and health related awareness / educative programs and policies are made and lead by people who have no expertise in healthcare delivery or neither do they have the skills or knowledge of healthcare/related issues unaware of the implications it may have on the society or on the doctor community.
Leadership skills are needed to enhance team formations, enhance performance outcomes and to handle conflicts within healthcare organisations. The doctor community strives really hard to provide the best possible care to their patients despite the pressures and challenges they face. Doctors and healthcare professionals need to imbibe leadership behaviours, not only to manage their practice or service delivery but also be able to work within teams and make the right decisions for their patients for themselves and choosing to make the right choices.
Dr Pallavi Hoskote